The Hertz Corporation Contact Centre Agent - French Market in Dublin, Ireland
We are currently looking for some enormously talented Contact Centre Agents for the French Market to join our brilliant Customer Service Team based in our European Shared Service, Swords Dublin.
Start Date 29th July 2019
This is in preparation for our busy Summer 2019 car rental season. And it’s not just one position that we’re looking to fill but a whole extra team! So it’s a great opportunity.
If you enjoy interacting with customers over the phone in a variety of situations – from handling the simplest transaction to figuring out complex booking scenarios – this role is for you. You’ll be adept at guiding each customer to the right reservation in a timely and efficient manner. Call after call, day after day… because the chance to do a job well is what drives you.
Hertz est doté d'une équipe formidable et très présente, tant avec les supérieurs qu’avec les agents, une possibilité d'évolution très rapide et une structure stable. Je recommande vivement cette entreprise a chacun souhaitant vivre l’aventure Irlandaise. >> (Thomas – Contact Centre Agent French Market)
Puisque Hertz possède un environnement aussi multiculturel, cela permet aux expatriés de se sentir proches de chez eux tout en vivant pleinement ’expérience Irlandaise'.(Manal – French Correspondance)
The role: Your journey at Hertz
As a Contact Centre Agent you will be responsible for providing exceptional customer service. Your focus on sales will also ensure the continued growth and profitability of Hertz products. Working as part of a friendly, multilingual customer service team you are ideally someone who thrives in a fast-paced environment and always aims to go the extra mile for customers.
Your benefits: Fuelling your passion
An extensive Relocation Package with professional assistance from our friendly Relocation Team
Free on-site doctor, nurse and physiotherapy services
An excellent Pension Scheme
Discounts on Private Health Insurance
On-site gym facilities
A subsidised staff restaurant
Sports and Social Club activities
Training and Development programmes
Staff car rental and car sales discounts
Free parking for staff.
Your skills: What puts you in the driving seat?
Previous experience in a sales, customer service or contact centre environment
Fluency in French and a good standard of English is essential
Strong sales skills – where you are persuasive and ‘sell’ rather than ‘tell’
Excellent problem solving skills and the ability to prioritise
Comfortable in a fast-paced environment
People focused with a "How can I help you?" attitude
A good team player with the ability to build and maintain relationships
Leaving Certificate or an equivalent standard of education is required.
The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly – as well as the fleet management company, Donlen. We have more branches at more airports worldwide than any other car rental company, and Hertz is one of the Top 100 most recognised global brands.
Our mission is to be the preferred rental car company and you can play a big part in helping us achieve this goal. Get in touch today and APPLY NOW .
Job ID 176843
# Positions 2
Category Customer Service
Division HESC - Reservation Centre
Position Type Regular Full Time