General Responsibilities

We are currently looking for some enormously talented Contact Centre Agents - French Speaking to join our brilliant Customer Service Team based in our European Shared Service, Swords Dublin .

Start Date to be the 6th January 2020.

This is in preparation for our busy car rental season 2020. And it’s not just one position that we’re looking to fill but a whole extra team! So it’s a great opportunity.

If you enjoy interacting with customers over the phone in a variety of situations – from handling the simplest transaction to figuring out complex booking scenarios – this role is for you. You’ll be adept at guiding each customer to the right reservation in a timely and efficient manner. Call after call, day after day… because the chance to do a job well is what drives you.

The role: Your journey at Hertz

As a Contact Centre Agent you will be responsible for providing exceptional customer service. Your focus on sales will also ensure the continued growth and profitability of Hertz products. Working as part of a friendly, multilingual customer service team you are ideally someone who thrives in a fast-paced environment and always aims to go the extra mile for customers.

Your benefits: Fuelling your passion

• An extensive Relocation Package with professional assistance from our supportive Relocation Team

• Free on-site doctor, nurse and physiotherapy services

• An excellent Pension Scheme

• Free On-site gym facilities

• A subsidised staff restaurant

• Sports and Social Club activities

• Language classes

• Training and Development programmes

• Performance-based incentives

• Staff car rental and car sales discounts

• Free parking for staff

Your skills: What puts you in the driving seat?

• Previous experience in a sales, customer service or contact centre environment

• Fluency in French and a good standard of English is essential

• Strong sales skills – where you are persuasive and ‘sell’ rather than ‘tell’

• Excellent problem solving skills and the ability to prioritise

• Comfortable in a fast-paced environment

• People focused with a "How can I help you?" attitude

• A good team player with the ability to build and maintain relationships

• Leaving Certificate or an equivalent standard of education is required.

About us

The Hertz Corporation has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly – as well as the fleet management company, Donlen. We have more branches at more airports worldwide than any other car rental company, and Hertz is one of the Top 100 most recognised global brands.

Our mission is to be the preferred rental car company and you can play a big part in helping us achieve this goal. Get in touch today and APPLY NOW .

Location IE-Dublin

Job ID 183705

# Positions 10

Category Customer Service

Division HESC - Reservation Centre

Position Type Permanent Full-time